Your providers do the best they can to keep spam out, but sometimes the systems they use mistakenly catch good mail along with it.
So- We ask that you add us to your trusted list of senders, contacts or address book. All also known as "Whitelisting."
If you do not see an email from Cynopsis in your Inbox, my email may have mistakenly been sent to your spam folder.
Please open your spam folder and if you find an email from Cynopsis open it and mark it as "Not spam"...
NEXT: Click on the providers or software you use to see how to make sure you get the mail from firstname.lastname@example.org you have asked for.
Is your email client or spam filter not listed?
If Cynopsis is being filtered, try adding email@example.com to your Address Book or Contact list.
If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist firstname.lastname@example.org
To make sure our email gets delivered to your Inbox, you must add Cynopsis to your contacts list.
If you do not readily find an email from Cynopsis...
Please check your Gmail Spam Folder:
Next please, add Cynopsis to your Contacts list:
(2 minutes ago)
Filter messages like these
Add Cynopsis to Contacts list
Delete this message
- If you are using the Gmail Mobile App on your mobile device, please open the app now.
If you are using Gmail Tabs such as "Promotions" please open your Promotions tab in Gmail.
If you do not find an email from Cynopsis, please check the Spam Folder:
This way you will always see Cynopsis in your Primary Inbox tab...
NOTE: My Preferred Folder does not exist by default in Gmail. It is there as an example only since custom folders must be created by the user.
- If you are using Gmail Tabs such as 'Promotions' please open your Promotions tab in Gmail.
If you have not received an email from Cynopsis...
Check your Spam Folder. If you see an email from Cynopsis:
To ensure delivery: Create a filter to automatically send email from Cynopsis to your Inbox.
iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email to your Junk mail folder.
Periodically check the Junk folder for email messages that were marked as junk mistakenly.
To indicate that an email message from Cynopsis isn’t junk:
The message is moved to your Inbox. Subsequent email messages from Cynopsis will no longer be marked as junk.
By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.
- To add Cynopsis to you list of Focused Inbox on the Outlook App...
Please open the mobile Outlook app on your Android, Microsoft or iPhone:
Then open the email from Cynopsis:
You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.
- To add Cynopsis to you list of "Safe senders" on Outlook:
To add sender to address book:
To make sure our email gets delivered to a preferred folder or your choice in Inbox, you must add Cynopsis to your preferred folder, or a folder of your choice.
NOTE: "My Preferred Folder" is a demonstration. You must create your own My Preferred Folder by clicking + Create New yourself.
If you do not readily find an email from Cynopsis in one of your Inbox bundles...
Please check your Inbox Spam Folder or your Promotions bundle:.
Previously "Hotmail", "Live", "Windows Live" and "MSN"...
In the new Outlook.com you must click the Wait it's safe link if you find emails incorrectly identified as spam.
Entering the email contact in the address book or contacts no longer whitelists the sender.
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:
Mark Sender as "Wait it's safe!
Manually Add to Safe List
To make sure our email gets delivered to your AOL Inbox- Please complete these two steps...
If you find Cynopsis in your spam folder:
Add email@example.com to your Address Book:
Email from that Domain will now be delivered straight to your Inbox.
Please log into your Xfinity account and select your Comcast webmail:
Next please, add Cynopsis to your address book:
|+ Add to Address Book|
If you are not receiving email at EarthLink, there are two actions you can take.
With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.
Suspect Email Folder:
Address Book Inclusion:
AT&T no longer maintains their own inbox.
Instead you can find your AT&T emails at Att.Yahoo.com
Please follow the Yahoo instructions for whitelisting an ATT.net email address.
Click or Tap here, to scoll to the Yahoo instructions...
Please open your Thunderbird email client:
If an email from Cynopsis appears in your Junk Folder:
Please mark that message as Not Junk.
Next, please add Cynopsis to your Address Book:
This problem may happen if firstname.lastname@example.org is accidentally added to the Blocked List.
To remove the email@example.com from the Blocked List:
For Norton 360:
For Norton Internet Security:
To add firstname.lastname@example.org to the Allowed List:
For Norton 360:
For Norton Internet Security:
While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.
There you can see various settings. You can change the spam protection level, change filter settings, etc.
If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.
The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body. Occasionally, it may detect what you consider legitimate email as spam.
To prevent this from occurring you can do either of the following:
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.
Add the sender to the list of Approved Senders:
Decrease the Spam Email Filter Strength:
Cloudmark filters email based on content footprints. To assure our email has not been mis-identified as spam:
Sanebox is not a filter, but a filtering system trained by you.
Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:
Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.
Whitelist Quarantined Senders:
Whitelist Senders and Domains:
Highlight the email from Cynopsis with the email address email@example.com to Whitelist.
Click "More" in the SPAMfighter Toolbar and select "Whitelist".
Here you can choose if you want to Whitelist the email address firstname.lastname@example.org or the whole Domain.
To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.
To do this, follow these steps:
If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:
Cynopsis is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.
You can generate your own email whitelist instructions here...